Our company
Cloud hosting with a human point of view.
PikachuCloud is designed around clear products, dependable operations and practical customer support.
Our purpose
Make reliable infrastructure easier to use.
Hosting should be understandable. We aim to remove unnecessary complexity while giving customers the performance and controls needed to grow.
- Clear recommendations instead of confusing plan lists
- Security and backups treated as core operations
- Migration assistance that reduces launch risk
- Transparent communication during incidents
Operating principles
Clarity first
Explain options in language customers can act on.
Own the outcome
Follow issues through to resolution.
Build for resilience
Design backups, monitoring and recovery from day one.
Journey
A roadmap built around customer needs.
Foundation
Launch core shared, cloud and VPS services with clear support processes.
Automation
Integrate billing, provisioning, live domain search and customer self-service.
Expansion
Add regions, managed database services and specialized commerce hosting.
Team
Small team, serious standards.
OP
Operations
Availability, backups and incident response.
CX
Customer Success
Onboarding, migration and account guidance.
EN
Engineering
Automation, monitoring and platform performance.